Official Inquiries
For specific inquiries that cannot be addressed through the documentation or the support form, please contact the relevant department using the verified email addresses below.
Technical Support
For infrastructure specifications, API integration queries, and server node whitelisting.
tech@robocat-support.online
Media Relations
For branding asset usage permissions, press kits, and official visual identity inquiries.
media@robocat-support.online
Asset Protection
For reporting unauthorized use of digital assets or DMCA-related technical inquiries.
dmca@robocat-support.online
Communication Standards
To ensure a timely response, please adhere to the following communication guidelines:
- Include your Partner Reference ID in the subject line of all technical inquiries.
- Provide detailed environment specifications when reporting infrastructure issues.
- Allow up to 48 business hours for a response from our technical or media departments.